Platinum Educational Group and any associated providers of this service do their best to provide you with excellent customer service.
If you are experiencing technical difficulties or just need help with EMSTesting.com or PlatinumTests.com, please contact our help desk at 616-818-7877 or contact us at https://platinumed.zendesk.com.
PEG recognizes that there will be times when our service cannot be used and requires a refund to be issued.
Refunds will be issued for the following reasons:
*All request for refunds will be documented in written form. Refunds are subject to an administrative restocking fee of up to 30% of list price. Credit refund requests must occur within 30 days of signing up for a class. PEG should have a record of a help ticket submitted via our help desk.
In cases where a student obtained an access number or card online from any source, but use their own credit card instead of the access code/card may be issued a refund if within 30 days of signing up. In these situations, the refund will be subject to a 30% restocking fee to cover bank fees and administrative charges.
Attention EMSTesting.com students seeking a refund: Our computer adaptive testing portion within EMSTesting.com is designed to allow the student to experience a test like the National Registry or other adaptive testing experiences. It is not designed to be tutorial in nature and does not provide question/answer review. It does indicate on which learning objectives the student is strong and/or weak in. Platinum Educational Group does not issue refunds for students who are dissatisfied with the level of feedback from the CAT experience alone.